Refund policy

At Whear From, we pour love and care into every handmade piece, and we want you to be absolutely delighted with your purchase. Due to the made-to-order nature of our products, we have a specific return and refund policy to ensure fairness for all. Please read the details below carefully.

1. Eligibility for Returns

  • Returns for Damaged Items Only: Returns are accepted only if the item is delivered damaged or defective. We do not accept returns for change of mind, sizing issues, or other reasons, as all our products are handmade and made-to-order.
  • Timeframe: You must notify us of any damage within 7 days of delivery. Returns requested after this period will not be accepted.
  • Condition: The item must be unused, in its original condition, with all tags and packaging intact.

2. Return Process

  • Step 1: Contact us within 7 days of delivery at [info@whearfrom.com] with your order number, a description of the damage, and clear photos showing the issue.
  • Step 2: Once we review and approve your return request, we’ll provide instructions for shipping the item back to us.
  • Step 3: Ship the item back to us within 7 days of receiving return instructions, using the provided shipping label (if applicable). Ensure the package is securely packed to avoid further damage during transit.

3. Refund or Replacement Options

  • Replacement: If the item is damaged, we’ll gladly send a replacement at no additional cost to you, subject to availability.
  • Full Refund Option: If you prefer not to receive a replacement, we’ll issue a full refund, including the original product cost and initial shipping fees (if applicable). Refunds will be processed to your original payment method within 7-10 days after we receive and approve the returned item.
  • Notification: You’ll be notified via email once your refund has been processed.

4. Non-Returnable Items

The following items are non-returnable under any circumstances:

  • Custom or personalised orders.
  • Items marked as final sale.
  • Items that have been used, altered, or damaged after delivery due to customer handling.

5. Shipping Costs for Returns

  • For approved returns due to damage, Whear From will cover the return shipping costs by providing a prepaid shipping label.
  • If the return is not due to our error (e.g., customer provides incorrect address, refuses delivery), the customer is responsible for return shipping costs.

6. International Orders

For international orders, please note:

  • Customers are responsible for any customs duties or taxes incurred during the return process, unless the return is due to a damaged item.
  • We recommend using a trackable shipping method for returns, as Whear From is not responsible for items lost during return transit.

7. Damaged or Incorrect Items

If you receive an incorrect item (e.g., wrong product or size), please contact us within 7 days of delivery at [info@whearfrom.com]. We’ll arrange for a replacement or refund as per your preference, following the same process outlined above.

8. Cancellations

  • As our products are made-to-order, cancellations are not accepted once the order is placed. However, if you need to make changes to your order (e.g., address, size), please contact us within 24 hours of placing the order, and we’ll do our best to assist.

9. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, we’re here for you! Reach out to us at:

We’re committed to ensuring your Whear From experience is as beautiful as our handmade creations. Thank you for choosing us! 💖