Terms of service

Welcome to Whear From! By accessing or using our website ([www.whearfrom.com]), you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before using our Site or making a purchase. If you do not agree with these Terms, please do not use our Site.

1. About Whear From

Whear From is a fashion brand dedicated to blending traditional Indian craftsmanship with modern, playful designs. We specialise in handmade, made-to-order pieces that celebrate artisanal work while promoting sustainability and low-waste production. These Terms govern your use of our Site and the purchase of our products.

2. Eligibility

To use our Site or make a purchase, you must:

  • Be at least 18 years old or have the consent of a legal guardian.
  • Provide accurate and complete information during the checkout process.
  • Agree to comply with these Terms and all applicable laws.

3. Product Information and Purchases

  • Product Details: All products on our Site are handmade and made-to-order. We strive to ensure that product descriptions, images, and prices are accurate, but slight variations may occur due to the handmade nature of our items (e.g., color, stitching).
  • Pricing: Prices are listed in [e.g., INR, USD, or your currency] and are subject to change without notice. Prices do not include shipping fees, taxes, or customs duties, which will be calculated at checkout.
  • Orders: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including stock unavailability or errors in pricing. You will be notified if your order cannot be fulfilled, and a refund will be issued if payment has been made.
  • Payment: We accept payments via [credit/debit cards, UPI, Razorpay, PayPal]. By providing payment information, you confirm that you are authorised to use the payment method. All transactions are secure and encrypted.
  • Whear From Gives: £1 from every sale supports our Whear From Gives initiative, contributing to the welfare and growth of our artisanal community.

4. Shipping and Delivery

Our Shipping Policy forms part of these Terms. Key points include:

  • We ship worldwide with premium delivery partners.
  • Orders are shipped within 10-15 days from the date of purchase.
  • International orders may be subject to customs duties, which are the buyer’s responsibility.
    Please review our Shipping Policy for full details.
  • Free shipping on orders above £100

5. Returns and Refunds

  • Made-to-Order Items: Due to the handmade, made-to-order nature of our products, we do not accept returns or exchanges after 7 days of item received unless the item is defective or damaged upon arrival.
  • Defective/Damaged Items: If your product arrives defective or damaged, please contact us within 7 days of delivery at [info@whearfrom.com] with photos of the issue. We’ll arrange a replacement or refund at our discretion.
  • Non-Returnable Items: Items marked as final sale or custom orders are non-returnable.
  • Refund Process: Refunds, if applicable, will be processed to the original payment method within [7-10 business days] of approval.

6. Intellectual Property

  • All content on our Site, including images, designs, logos, text, and product designs, is the property of Whear From or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, or use any content from our Site without prior written permission from Whear From, except for personal, non-commercial use (e.g., sharing on social media with proper credit).

7. User Conduct

You agree to use our Site responsibly and not to:

  • Engage in any unlawful or fraudulent activity.
  • Post or share content that is offensive, defamatory, or infringes on others’ rights.
  • Attempt to hack, modify, or disrupt the Site’s functionality.
    Whear From reserves the right to terminate your access to the Site if you violate these Terms.

8. Collaborations and Content Creation

  • If you collaborate with Whear From (e.g., as an influencer or content creator), you agree to represent the brand authentically and in alignment with our values.
  • Any content created for Whear From may be used by us for promotional purposes with proper credit to you, as outlined in individual collaboration agreements.

9. Limitation of Liability

  • Whear From is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of our products, including but not limited to loss of data, profits, or use.
  • Our liability is limited to the amount paid for the product in question.
  • We are not responsible for delays or issues caused by third parties (e.g., delivery partners, customs authorities).

10. Indemnity

You agree to indemnify and hold Whear From, its affiliates, and partners harmless from any claims, losses, or damages (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised Terms will take effect immediately upon posting. Your continued use of the Site after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms will be resolved in the courts of India. 

14. Force Majeure

Whear From is not liable for delays or failures to perform due to events beyond our control, such as natural disasters, pandemics, or government regulations.

15. Contact Us

If you have any questions about these Terms or need assistance, we’re here for you! Reach out to us at:

Thank you for choosing Whear From—we’re honoured to share our handmade creations with you! 🌸